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Copyright © 2015 not from ape www.notfromape.co.uk

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Tel: 0740 3326 026

Email: info@notfromape.co.uk

We are based in Chesterfield UK.

Our products are usually made to order by us using base products that have been ethically approved from external sources.

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not from ape provides creative Christian Design services to equip the Christian Church with a resource for personal and community outreach, helping the Church to shine the light of the salvation of Jesus for the whole world to see.
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Terms and Conditions:


Production and Delivery:

All products purchased from this website are currently made to order by not from ape, we maintain a stock level sufficient to cover most orders however some items may not be in stock at the time of purchase, in these cases there will be a short delay in dispatching the products ordered whilst stock levels are refreshed.


There are no postage costs applied to any purchase made, delivery is free.


not from ape requests that if the customer has any time constraints for their order i.e. needing the product delivered by a certain date, that they contact us to check availability of the product prior to purchase.


not from ape will dispatch all clothing orders within three working days where base products are in stock for production. As standard our packages will be sent via 1st Class Mail and should arrive to their destination on the within two working days after dispatch except during seasonal busy periods or postal strikes.


Where a product is out of stock, dispatch may be delayed by up to 10 working days. In the event of products being out of stock we will contact the customer to notify them of the delay, customers will then have the choice to wait for the product(s) ordered, choose an alterative product or refund if necessary.


Customers ordering multiple products where one or more of the items are not in stock have a choice to have all products dispatched together or to have the products that are not in stock delivered separately, whichever is most convenient for the customer.


We will notify the customer via email (or sms text if requested) once their parcel has been dispatched.  


Payment:

Payment for products is required upon ordering and is processed through secure online payment service Paypal. All major credit/debit cards are accepted for payment. Alternatively, customers may also purchase products through bacs transfer or cheque.


Customers paying by cheque or bacs transfer must contact us by email or phone detailing the required products, we will return an email with an invoice for your payment. Please write the invoice number on the back of your cheque or quote the invoice number whilst paying by bacs transfer. Orders will not be processed until payment is received. We may not be able to be process your order without the correct invoice number being quoted.


Amendments and Cancellations:

Customers may amend their order at any point prior to dispatch without additional cost. Once the order has been dispatched customers will be required to return their unwanted products before we dispatch the amended choice product(s). not from ape reserves the right to request a nominal additional postage charge for the amended order.


Please note that any amendments made to the order may cause a delay in its dispatch, customers will be notified in the event of a delay


Customers may cancel their order at any point before dispatch to qualify for a full refund. Customers wishing to cancel their order after it has been dispatched will be required to return the products purchased in an unused resalable condition before the refund will be issued. not from ape reserves the right to refuse or reduce the refund amount given if products are returned deliberately damaged or at the expense of not from ape.


Faults and Returns:

Customers are required to check their purchase upon receipt and inform not from ape of any defect within one week of receipt. Products can only be returned for refund within 28 days of receipt, after this not from ape reserves the right to offer a replacement product for the purchase.


We request that customers adhere to the wash care instructions provided by not from ape and take care of their products purchased to maintain the durability and standard of the products purchased.


If a product is faulty after wash / wear within 6 months of purchase then the customer is to notify not from ape as soon as possible to discuss replacement. Not from ape reserves the right to request the product be returned prior to replacement to check the defect (cost of postage and packaging will be at the expense of the customer).Where products are found to become faulty due to customer negligence or failure to adhere to wash care instructions may not be replaced or refunded.


Legal:

ceativechristianclothing.co.uk is an online retail outlet for sales of not from ape Christian clothing products. not from ape is the registered trading name of products and services provided by the sole trader Laura Harker.


All graphics and designs produced by not from ape remain the property of not from ape and are subject to copyright law. It is illegal to use any design or image created by not from ape without prior consent from the management, pleases contact us to discuss a usage agreement. Any customer wishing to purchase sole rights of their design may be subject to an additional charge. Graphics are allowed to be transferred between not from ape services.


not from ape uses blank ‘base’ garments from external sources to print / press the vinyl designs as shown in the displayed product pictures.


Clothing that is to be design-pressed by not from ape will meet our own strict quality guidelines. not from ape will endeavour to use garments and base materials that are of a high quality standard. Where the brand of the blank garments is specified we will only supply the product as the named brand however if necessary not from ape reserves the rights to replace the blank garment brand with similar approved and tested blank garments to meet any clothing order even where a brand has previously been specified.


Where customers subscribe to our mailing list, contact information will be stored by not from ape and not disclosed to any third party without prior consent from the customer. Please email us to unsubscribe from future offers.


Custom Designs:

For custom design work, design fees will be agreed with the customer prior to work being carried out, no additional fees will be applied without prior approval from the customer. The fee quoted will be the amount invoiced unless the fee includes a price subject to third party charges. Fees that are subject to unconfirmed third party charges such as website domain costs will remain subject to change. The customer will be made aware that additional charges could be applicable and will be notified immediately prior to being charged for the service in question.


not from ape also reserves the right to request a non-refundable deposit payment of 20% of the total design fee or £20, whichever the greater in order to commence the design order. This amount will be deducted from the total invoice price.